Insight Flow Support

Response target: within 3 business days

If you need help with Insight Flow, contact support or review the common questions below.

Common Topics

How to enable or disable iCloud sync
Why microphone or speech permissions are required
How JSON and Markdown export works
How to recover deleted notes from Trash
What to do if Face ID unlock is unavailable

iCloud Sync

Make sure iCloud Drive is enabled for your Apple Account and that Insight Flow has iCloud access enabled in system settings. On fresh installs with no existing local store, Insight Flow may enable iCloud sync by default. Devices with existing local data stay opted out by default unless you enable sync. You can turn iCloud sync on or off in the app settings.

Sync covers text notes, tags, links, and voice transcripts. Image attachments and voice audio files stay on the device where they were added.

Permissions

Camera, Photo Library, Microphone, Speech Recognition, and Face ID are only requested when you use related features. Speech audio may be sent to Apple for transcription.

Export

Exports are generated on-device. Depending on your note library size, JSON or Markdown export may take a short time to prepare.

Trash Recovery

Deleted notes move to Trash first. You can restore them from Trash until you permanently delete them or empty Trash.